01
2-Way SMS & MMS
Have real, two-way text conversations with every lead and customer directly from your dashboard. No phone needed. Send and receive texts, picture messages, and follow-ups all in one place.
Replaces SimpleTexting / SlickText
SYSTEM 01 / 18 FEATURES
Communication & Inbox
Every conversation, every channel, one inbox. Every email sent, tracked, and delivered.
The Features
Every Communication & Inbox capability, in one place
These features run natively inside the Nirvani platform and share one contact record, one automation engine, and one brand system.
02
2-Way Email Inbox
Full two-way email conversations with every contact in a single unified inbox. No switching between Gmail tabs or email clients. Every reply is tracked and tied to the contact record automatically.
Replaces Front / Help Scout
03
Facebook Messenger Management
Every Facebook DM lands in your inbox alongside your texts and emails. Respond instantly without touching Facebook. Never miss a lead from social again.
Replaces ManyChat
04
Instagram Direct Messages
Manage Instagram DMs from the same inbox as your SMS, email, and Facebook messages. One tab, every conversation, every platform.
Replaces ManyChat
05
Google Business Messages
Reply to customers who message your Google Business Profile without ever leaving your dashboard. Capture high-intent leads who find you on Google Maps and Search.
Replaces Podium
06
Web Chat / Live Chat Widget
A branded chat widget sits on your website and funnels every conversation directly into your inbox. Capture website visitors in real time before they bounce.
Replaces LiveChat / Drift
07
Missed Call Text Back
The second a call goes unanswered, an automatic text fires to the caller. Never lose a lead because you were busy.
Replaces Calldrip / Hatch
08
SLA Response Timers (Per Channel)
Color-coded countdown timers on every conversation show your team exactly how long they have to respond. Set different response targets per channel so no lead gets forgotten.
Replaces Zendesk
09
Conversation Filters (AND/OR Logic)
Filter your entire inbox by channel, assignment, tag, status, and more with advanced logic. Surface exactly the conversations that need attention right now.
Replaces Zendesk
10
Bulk Conversation Actions
Select multiple conversations and mark as read, unread, star, or delete in bulk.
Replaces Zendesk
11
Starred & Sorted Conversations
Star any conversation to flag it as important. Sort by newest, oldest, most urgent, or next deadline.
Replaces Front
12
Facebook & Instagram Comment Auto-Reply
Auto-respond to comments on your posts and trigger full automation workflows from social engagement.
Replaces ManyChat
13
Business Email Sending (Works Out Of The Box)
Send branded emails from day one, no separate SMTP setup, no separate tool.
Replaces Mailgun
14
Custom Sending Domain
Send from your own branded domain instead of a shared one.
Replaces Mailgun
15
SPF / DKIM / DMARC Authentication
Full email authentication configured for you, so your emails land in the inbox, not spam.
Replaces EasyDMARC
16
Hard Bounce Auto-Suppression
Invalid addresses are automatically suppressed from every future send, protecting your sender reputation.
Replaces Mailgun
17
Unsubscribe List Management
Anyone who unsubscribes is automatically removed from all future campaigns, fully compliant.
Replaces Mailchimp
18
Open / Bounce / Complaint Rate Monitoring
Track your email health metrics in real time so deliverability problems get caught early.
Replaces Postmark
Other Systems
SYSTEM 02
Voice & Phone
SYSTEM 03
CRM & Contacts
SYSTEM 04
Calendars & Scheduling
SYSTEM 05
Sites & Funnels
SYSTEM 06
Commerce & Payments
SYSTEM 07
Marketing & Affiliates
SYSTEM 08
Automation
SYSTEM 09
Docs, Forms & Reporting
SYSTEM 10
Content & Community
SYSTEM 11
Template Library
SYSTEM 12
Platform & Admin
All of this runs inside one system under a single account.
Communication & Inbox
See Communication & Inbox running on your business
A live demo shows exactly how this system fits your operation, connected to the rest of the platform.